TeamMax

Call Center Software Overview

Multi-user Call Center software. Setup campaigns and agent teams with the TeamMax Manager. The TeamMax Server coordinates the dial records sent to and from the TeamMax Agent software and checks a Do Not Call list before sending the agent the dial record number to call.

Each agent is sent one dial record at a time to call. They dial out via a modem at the click of a button. Can read from a script window and make notes of outcomes in a range of dial record fields. At the end of the call they either get the next dial record of just finish the last call which saves the dial record details and stops the timing of the call.

Call backs are automatically requeue to be given back out to agents at the appropriate time. TeamMax also has a Contact Directory.

There are three parts of the TeamMax Call Center software:

• The TeamMax Manager
• The TeamMax Server
• The TeamMax Agent

Your can download our Call Center marketing and information Brochures by clicking the links below.

• Call Center Feature Brochure
• Call Center Technical Brochure
• Call Center Marketing Brochure

FTC DNC Note: TeamMax can import the FTC DNC list into its Do Not Call database.

"The TeamMax software is excellent for telemarketing. It is completely customizeable through the menus to apply to a companies individual needs.

It allows our telemarketers to continue to call out even with the governments intervention in my business through creation of a 'Do Not Call' registry. The TeamMax automatically weeds out those who we cannot call, and even allows us the opportunity to check any number against the 'Do Not Call' list manually at the click of a button. ...

I have referred other distributors of our companies products, to Acarda, with no reservations or uneasiness whatsoever."
Steven S.

TeamMax Agent Software

Each agent uses TeamMax Agent. The TeamMax Server allocates one Dial Card record at a time for the agent to call. The TeamMax Agent software has a toolbar with the following buttons:

• Next - Will get the next dial card record but not dial. Call starts timing from now. This button becomes the Cancel button and allows you to effectively put the record back in the queue for someone else to call.
• (Next) Dial - If no dial card record is present it will get the Next record and then Dial it. If there is a record present (e.g. when you pressed Next before hand) then it will dial the record that is currently in view.
• Hang Up - Not used with modems. Used for TAPI PBX's systems.
• End Dial - This will end a call by saving the current record, stop the duration timer and get a new record. It will also immediately dial the next record that turned up.
• Do Not Call - This will mark the telephone number as a DNC and the TeamMax server will add the number to the DNC database.
• Call End - This will save the current record ending the call but will not get a new record.
• Call Back (with drop menu) - Only used while on a call, if you click the button it sets this record as a Call Back for future. Clicking the button defaults to a No Answer call back but you can select one of four types or call backs form the small drop down list to the right of the button e.g. Busy, No Answer, Answer Machine, Requested. All can have there own numbers of minutes set to when you call back for this sort of call back.

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TeamMax Manager Software

TeamMax Manager is where you import a list of numbers and assign them to a campaign. You can set up a campaign, add scripts for agents to read, set up teams, users and agents and assign agents to teams. The TeamMax Manager allows you to view a campaign, see progress reports, statistics, export numbers, and maintain the DNC list.

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TeamMax Server Software

TeamMax Server is the interface to the database for the TeamMax Agent software. Most database access is for the agent software is via the server software so you must have the TeamMax Server software running at all times while you want the agent software to operate. On the same computer as the TeamMax Server software you would also usually have the main database and the DoNotCall database.

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