Phone Dialer Editions

CallAssist call center phone dialer is available in two editions, Standard and Advanced. The following table compares the features in each edition:

Feature

Standard Edition

Advanced Edition

Import Dial Lists 

Yes

Yes

Quick Dial 

Yes

Yes

Quick Response Selection 

Yes

Yes

Quick Call Back Setting 

Yes

Yes

Quick Re-Queue 

Yes

Yes

Optional View All Campaign Call Backs 

No

Yes

Optional View All User Call Backs  

No

Yes

Import FTC DNC 

Yes

Yes

Export Dial Lists 

Yes

Yes

Multiple Campaigns 

Yes

Yes

Multiple Users 

Yes

Yes

User Login Access 

Yes

Yes

Auto Login Ability 

Yes

Yes

Designated Fields  

Telephone, Address, City, State, PostCode, Country, First Name, Last Name, Full Name, Salutation, Response, Call Back Date Time, Business Name, Industry, Credit Card details, Appointment Date, Appointment Day, Rep, Email, Web Site, Classification, Fax.

Telephone, Address, City, State, PostCode, Country, First Name, Last Name, Full Name, Salutation, Response, Call Back Date Time, Business Name, Industry, Credit Card details, Appointment Date, Appointment Day, Rep, Email, Web Site, Classification, Fax, Priority.

User Defined Fields 

10 Text fields.

20 Text, 5 Yes/No, 5 Date, 5 Currency, 10 Numeric fields.

Custom Label Fields 

Yes

Yes

Contact Directory  

No

Yes

Create Dial List From Contact Directory 

No

Yes

Custom Label Fields 

No

Yes

Export Contact Directory

No

Yes

Call Statistics 

Yes

Yes

Script Window 

Yes

Yes

Call Duration Timer 

No

Yes

Transfer Between Campaigns 

No

Yes

Play Pre-recorded Message*

No

Yes*

Record Conversation*

No

Yes*

DialPad 

No

Yes

Modes 

Standard Only

Standard & Advanced


* Requires a voice capable modem


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